• Can I change my email address?

  If you need to change your account's email address, please contact the support team. For logistical and security reasons, you cannot change your email address yourself. If you need to change your email address, please send an email to [email protected] from your OLD email address indicating the new email address. If you have lost access to your old email address, please use the chat button to contact the support team.Few readers

• Can I share my account with others?

  We do not support account sharing. Each GregMat account is designed to work for a single user. Why you shouldn't share an account: Features such as Quiz Data would not be personalized and can be inaccurate due to submissions from multiple users Features like Skill Building/Vocab Mountain cannot be used as multiple users' data would affect progress tracking You may be blocked from entering live classes as only one meeting participation is allowed per account Performance and analytics datFew readers

• How can I confirm my subscription is cancelled?

  Make sure you have already cancelled your subscription following the article below: How do I cancel my subscription? Option 1 - Cancellation Email You should have received an email after you cancelled your subscription. If you can't find it, please check your spam folder. If nothing has arrived within an hour, please contact the support team. Option 2 - Checking on the website ![Click the blue "avatar" button on the top-right cFew readers

• How do I cancel my subscription?

  If you want to cancel both GregMat (+ PrepSwift), you can cancel your subscription by logging into your account on GregMat, clicking on your profile page at the right corner. It's that easy - you don’t need to do anything that annoying to cancel. You'll retain access to all materials till your subscription expires (which will be the next billing cycle). Click the blue "User" icon in the top-right corner: ![](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2026Few readers

• How do I change or reset my password?

  Initiating a Password Change If You are Logged In Click the "User Profile" button on the top-right corner Click "Change Password" in the popup You'll see a notification that a link has been sent to your email. ![](https://storage.crisp.chat/users/heFew readers

• How do I change/remove my payment method or card details?

  You can update your payment method or card, as well as delete your card information (once your subscription is over) from the payment methods page. Click the blue "User Profile" button on the top-right Click the "Manage Account" button CliFew readers

• How do I create a GregMat account?

  Click the blue "User" icon on the top-right corner and then click the "Sign Up" tab Use the Google/Apple log in or fill out the registration form and click "Sign Up" ![](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26dFew readers

• How do I Downgrade/Remove PrepSwift from my Account?

  If you have a GregMat+ with PrepSwift subscription, you can choose to downgrade to a GregMat+ only subscription. No worries! When you downgrade your subscription, any unused amount from your PrepSwift plan will be automatically applied as a credit towards your next subscription fee. This will be deducted directly from the total cost. For users who use the recurring payment method, you can downgrade from the pricing page: GregMat Pricing ![Go to the "PricinFew readers

• How do I delete my GregMat account?

  Go to the following page: https://www.gregmat.com/delete-account/ Follow the instructions on the page to delete your account. Deleting your account is permanent; we won't be able to recover your account if you change your mind. Leaving the account inactive is usually a better choice. You cannot delete your account when an active subscription is present. You must cancel your subscription first before you can delete your account. What is not deleted? Some account logs - we uFew readers

• How do I get an Invoice/Receipt for my Subscription?

  If you need to get an invoice/receipt for your GregMat subscription, you can do that from the Stripe Customer portal with the instructions below. If your purchased from our alternative store services.gregmat.com or in some other way, please check your email for the receipt. Otherwise, contact the support team. Click the blue "User Profile" button on the top-rightFew readers

• How do I retry a subscription payment?

  If you get an error saying "payment failed", or "payment is still processing try again later", the easiest way is to message us. The chatbot will often provide you the link to retry the payment. However, you can also try to repay it yourself from the payment portal. Click the blue "User Profile" button on the top-right Click the "Manage Account" button ![](https:/Few readers

• How do I subscribe to GregMat?

  We offer two types of subscription options: Option 1: Recurring Monthly Subscription Note: If you register directly from the website, we only receive payment from credit and debit cards. If, after a few registration attempts, your cards are declined, please refer to this article for alternate payment methods: Why do my cards keep getting declined? Direct registration from website enables auto-renewal/recurring payment.Few readers

• How do I Upgrade/Add PrepSwift to my Account?

  If you have a GregMat+ subscription, you can choose to upgrade to a GregMat+ with PrepSwift subscription at any time. You can do that from the account page: This will not work if you've subscribed using services.gregmat.com or are on the 6-month non-recurring plan; please contact us in that case to add PrepSwift. Click the blue "User" icon on the top-right corner: ![](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2026-01-16-at-0202462x_1sn7tg.jpg =933xautoFew readers

• How to use a GregMat Voucher Code

  If you've been given a voucher code for a GregMat subscription, you can follow the instructions on this page to redeem it. GregMat voucher codes are provided to students who subscribe to GregMat through an external organization. They are NOT discount codes and cannot be requested by contacting us. You cannot activate a voucher code on a GregMat account with an active subscription. Please wait for your subscription to expire before activating a voucher code. You need to be logged in toFew readers

• I registered using Google/Apple, how can I login using email and password?

  Follow the instructions from the article below to do a password reset. In the email field: Enter your Gmail address if you used Google sign in Enter your Apple/iCloud address if you used Apple sign in If you chose to "hide your email" using private relay when registering with Apple, you need to enter your private relay email address here, not your normal Apple email. You can check your Apple password manager/keychain to find this, or sign in and click the blue "avatar" button on the topFew readers

• July 15 price increase

  What happened? The prices for our GregMAT+, and GregMAT+ with PrepSwift subscriptions, have increased significantly for new subscribers. Existing subscribers are unaffected. Why? This change helps us continue investing in the platform, hiring more support and content staff, and building better tools for students, while keeping our pricing far below most test prep options. This increase is steep, but our mission to provide affordable test prep stays to the core. What are the new prFew readers

• What happens after I cancel my subscription?

  Firstly, you can cancel your subscription using the article below: How do I cancel my subscription? Then, you can confirm your subscription is cancelled: How can I confirm my subscription is cancelled? So what happens next? You can continue using the platform and will have access to all your materials until the end of your paid-for period. Once this period ends,Few readers

• What's included in each plan?

  Here's a handy table: Legend ✅= included FREE = limited and only the free content is available $ = a separate service that costs extra ❌ = not included The table Product No subscription (free account) GregMAT+ only GregMAT+ and PrepSwift GregMAT for GMAT GregMAT for TOEFL Price (per month) $0 $11.99 (new subscrbers) or $7.99 (old subscribers) $14.99 (new subscribers) or $9.99 (old subscribers) $3 $3 LectFew readers