How do I retry a subscription payment?

If you get an error saying "payment failed", or "payment is still processing try again later", the easiest way is to message us. The chatbot will often provide you the link to retry the payment. However, you can also try to repay it yourself from the payment portal.


  1. Click the blue "User Profile" button on the top-right



  1. Click the "Manage Account" button



  1. Click the "Payment Options" button to open the Stripe Customer Portal



If the "Payment Options" button is greyed out or missing please contact us for help with updating your payment methods.


  1. On the right hand side you will see overdue/pending invoices, you can retry the payment from there.



Before you can successfully pay the invoice, you may need to update your payment method first.

Updated on: 18/09/2026

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