• Why do my cards keep getting declined?

  ||| For users in India: we do not support UPI (Unifed Payments Interface) or QR codes. As a result, you can only use GPay with a credit card. Rupay cards will not work either; any debit/credit cards used must support international transactions. If your cards are declined and are unable to proceed with the payment, don't panic. You can use PayPal or Google Pay as alternate payment methods. This article will walk you through the process. || For tutoring sessions and the GMAT subscription,Few readers

• Why are videos not playing?

  There are some possibilities to explain why recordings are not playing on your end. || Are you trying to watch a video on our YouTube channel? Most videos are currently private due to multiple ETS takedown requests. Vimeo is blocked in your area (Indonesia specifically). Use a VPN. You can also try using the app, as it uses a slightly different method to deliver videos. Vimeo might be temporarily down - you can confirm this by going to https://vimeostatus.com/. Your Internet connectiFew readers

• Mobile App

  Known Issues Android - Stuck on GregMat Logo The following steps have resolved the issue for some users in the past: Force stop the app Clear the app data ||| This is not the same as clearing the "cache" or uninstalling and reinstalling the app. Neither of those tends to work for users affected by this bug. Open the app again If the app does not open correctly, or you have trouble with these instructions, please contact support. iOS - PlaybackFew readers

• Other common issues

  I cannot log into the site This is separate from the issue some people have reported where they get logged out repeatedly; please see I'm Having Trouble Staying Logged In and contact the customer service representatives if they don't work. We've had many users complain that they cannot log into the site. In nearly all cases this is due to user error, so we recommend the following: Is your email accidentally in upper-Few readers

• I'm Having Trouble Staying Logged In

  Some users have an issue where the they cannot get/stay signed in. There are a variety of reasons for this, but these are some of the common ways that we have found to resolve the issue. Try Using Incognito/Private Mode Clear the Cache Check for Console Errors During Login Use a VPN Contact Us Close all GregMAT/PrepSwift tabs and try again SelFew readers

• How to clear local browser data for GregMat

  ||| WARNING: You will lose any notes you have saved in the Vocab/Quant Mountain once you perform this. Don't do this unless you were asked by support. ||| This option cannot be used to reset data that is stored in the server (such as quiz data, colours for the vocab mountain etc). We do not support such requests, other than deleting your account entirely. Alternatively, create a new account and let us know; we can transfer your subscripFew readers

• AutoPlay Videos on GregMat

  Allow AutoPlay Sound in Your Browser You need to enable video sound autoplay in your browser settings for the GregMat or PrepSwift website for the autoplay feature to work properly. Chrome ![Change the "sound" setting to "allow"](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-08-Few readers