Mobile App

Known Issues

Android - Stuck on GregMat Logo

The following steps have resolved the issue for some users in the past:

Force stop the app
Clear the app data

Note: This is not the same as clearing the "cache" or uninstalling and reinstalling the app. Neither of those tends to work for users affected by this bug.

Open the app again

If the app does not open correctly, or you have trouble with these instructions, please contact support.## Stuck on Loading (Spinning Circle)

We're looking into this.

As a workaround for now, please follow the article below to set a password for your account:

https://help.gregmat.com/en/article/i-registered-using-googleapple-how-can-i-login-using-email-and-password-eb2f7b/

Then, sign in with email/password.

If you need help with this, please chat to the support team.

Downloaded Videos Not Playing

Downloads are an experimental feature and do not yet work properly on some devices.

Try waiting up to 30 seconds after tapping the video and the spinning circle disappears on the right, it might end up playing.

We are working on a fix for this.

Android - Unable to install/update the app through Play Store or APK

This is likely an issue with Google Play Services. Please update the "Google Play Services" app or try clearing its cache and then trying again.

Frequently asked questions

Videos don't play at all

It's likely an issue with the video host Vimeo. Please check https://help.gregmat.com/en/article/why-are-videos-not-playing-1kozdlf/ for what could be causing the problem.

I can't see PrepSwift

Did you subscribe to the PrepSwift add-on? It won't appear if you didn't - you'll need to upgrade by going to https://gregmat.com/pricing. If you are sure you did however, contact the customer service representatives.

I only see limited content (such as the first 10 days of the vocab mountain)

This is because you're on a free account and haven't subscribed to GregMAT+. Once you subscribe to GregMAT+ and reload the app, you should be able to see the other groups and videos.

Contact Us

If the information above does not solve your issue, please press the "Chat" button on the bottom-left and get in touch with our support team, and we'll try our best to help you out.

Updated on: 28/09/2024

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