I'm Having Trouble Staying Logged In
Some users have an issue where the they cannot get/stay signed in. There are a variety of reasons for this, but these are some of the common ways that we have found to resolve the issue.
- Try Using Incognito/Private Mode
- Clear the Cache
- Check for Console Errors During Login
- Use a VPN
- Contact Us
Self-explanatory.
Try opening a Private/Incognito window in your browser and then attempting to sign in to GregMat there. This tends to work for a lot of users.
Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
Safari: https://support.apple.com/en-gb/guide/safari/ibrw1069/16.1/mac/13.0
Try to clear the cache and then sign into GregMat again.
Firefox: : https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/16.1/mac/13.0
If you're not using Chrome, check here: https://balsamiq.com/support/faqs/browserconsole/
If you see Red error messages, please take a screenshot of these, and then contact us (chat button on bottom left corner).
Try connecting to the site through a VPN. Often we find a lot of connection problems get solved this way.
If these steps don't help you, please contact us (chat button on bottom left corner), and we'll try our best to help you out!
- Try Using Incognito/Private Mode
- Clear the Cache
- Check for Console Errors During Login
- Use a VPN
- Contact Us
Close all GregMAT/PrepSwift tabs and try again
Self-explanatory.
Try Using Incognito/Private Mode
Try opening a Private/Incognito window in your browser and then attempting to sign in to GregMat there. This tends to work for a lot of users.
Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
Safari: https://support.apple.com/en-gb/guide/safari/ibrw1069/16.1/mac/13.0
Clear the Cache
Try to clear the cache and then sign into GregMat again.
Firefox: : https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/16.1/mac/13.0
Check for Console Errors During Login
If you're not using Chrome, check here: https://balsamiq.com/support/faqs/browserconsole/
If you see Red error messages, please take a screenshot of these, and then contact us (chat button on bottom left corner).
Use a VPN
Try connecting to the site through a VPN. Often we find a lot of connection problems get solved this way.
Contact Us
If these steps don't help you, please contact us (chat button on bottom left corner), and we'll try our best to help you out!
Updated on: 21/05/2024
Thank you!