Articles on: Problems and issues

Why are videos not playing?

There are some possibilities to explain why recordings are not playing on your end.


Are you trying to watch a video on our YouTube channel? Most videos are currently private due to multiple ETS takedown requests.


  1. Vimeo is blocked in your area (Indonesia specifically). Use a VPN. You can also try using the app, as it uses a slightly different method to deliver videos.
  2. Vimeo might be temporarily down - you can confirm this by going to https://vimeostatus.com/.
  3. Your Internet connection might be experiencing some issues.
  4. If you get the "Because of Privacy settings this video cannot be played here" message, try using a private/incognito window or a different browser.
  5. If you are getting a message like this: "The webpage at https://player.vimeo.com/video/... might be temporarily down or it may have moved permanently to a new web address, ", first check if you can watch any video (like https://vimeo.com/347119375). If not, you have a general network policy or issue blocking Vimeo, and may need to find a different network or system that allows accessing Vimeo. Alternatively, use a VPN.
  6. If you get a "Player Error" message, please try using the app (possible if you're on a M1 or newer Apple system). If this is not possible, contact the customer service representatives. This appears to be an issue with Vimeo.
  7. There is a technical glitch on our end (in such cases, please speak with a customer service representative). This includes if you repeatedly get "Application Error" messages.


Check if Vimeo is Blocked


Try going to vimeo.com in your web browser

If this loads forever or displays some error like above, it means vimeo is blocked on your network.


How to try and unblock Vimeo


You can try using CloudFlare's free WARP app to unblock vimeo


Go to one.one.one.one and download and install CloudFlare WARP

Open Cloudflare WARP and click the settings button

Click "Preferences"


Go to "Connection" and set DNS Protocol to "TLS"

Click the switch to enable Cloudflare WARP

In preferences, check that Connection is "WARP" and DNS Protocol is "TLS"

Go to vimeo.com in your browser again, refresh the page and the Vimeo website should load


If you are able to connect to vimeo with the above steps, you can now try to play videos on GregMat. Please contact us if you have issues.




Updated on: 17/06/2025

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