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> Use this file to discover available pages before exploring further.
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# Why are videos not playing?

There are some possibilities to explain why recordings are not playing on your end. 

|| Are you trying to watch a video on our YouTube channel? Most videos are currently private due to multiple ETS takedown requests.

1. Vimeo is blocked in your area (Indonesia specifically). Use a VPN. You can also try using the app, as it uses a slightly different method to deliver videos.
2. Vimeo might be temporarily down - you can confirm this by going to https://vimeostatus.com/.
3. Your Internet connection might be experiencing some issues.
4. If you get the "Because of Privacy settings this video cannot be played here" message, try using a private/incognito window or a different browser.
5. If you are getting a message like this: "The webpage at https://player.vimeo.com/video/... might be temporarily down or it may have moved permanently to a new web address, ", first check if you can watch *any* video (like https://vimeo.com/347119375). If not, you have a general network policy or issue blocking Vimeo, and may need to find a different network or system that allows accessing Vimeo. Alternatively, use a VPN.
6. If you get a "Player Error" message, please try using the app (possible if you're on a M1 or newer Apple system). If this is not possible, contact the customer service representatives. This appears to be an issue with Vimeo. 
7. There is a technical glitch on our end (in such cases, please speak with a customer service representative). This includes if you repeatedly get "Application Error" messages. 

### Check if Vimeo is Blocked

![Try going to vimeo.com in your web browser](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1329092x_1phn0xm.jpg)
If this loads forever or displays some error like above, it means vimeo is blocked on your network.

### How to try and unblock Vimeo

You can try using CloudFlare's free WARP app to unblock vimeo

![Go to one.one.one.one and download and install CloudFlare WARP](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1331332x_mtnfpo.jpg)
![Open Cloudflare WARP and click the settings button](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1333022x_t3gni0.jpg =395xauto)
![Click "Preferences"](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1333452x_v3qp6.jpg)

![Go to "Connection" and set DNS Protocol to "TLS"](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1334362x_zpy66m.jpg =698xauto)
![Click the switch to enable Cloudflare WARP](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1336032x_1absljr.jpg =475xauto)
![In preferences, check that Connection is "WARP" and DNS Protocol is "TLS"](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1337392x_13hrnkx.jpg =856xauto)
![Go to vimeo.com in your browser again, refresh the page and the Vimeo website should load](https://storage.crisp.chat/users/helpdesk/website/-/d/a/e/2/dae26df2c856200/2025-06-17-at-1338572x_no33zx.jpg)

| If you are able to connect to vimeo with the above steps, you can now try to play videos on GregMat. Please contact us if you have issues.